Welcome to Nuuralhudaa!
This Privacy Policy outlines how we collect, use, and protect your personal information when you use our Android app. We are committed to safeguarding your privacy and ensuring the security of your data.
What kind of data is collected?
Our app collects the following set of data and information:
- Account information you provide: name, email address, password (for email registration), father’s name, gender, and country.
- Google account information if you sign in with Google OAuth 2.0: name, email address, Google account identifier, and profile photo (when available).
- Support ticket information: title, description, category, and optional voice recordings submitted through the ticketing system.
- Device information used to operate the app: device model, operating system version, language, IP address, and push notification token.
- Images or videos you choose to submit for surveys, quizzes, or profile photos.
We do not collect microphone audio unless you grant permission and choose to record a voice ticket or voice reply.
Authentication
Nuuralhudaa uses a built-in authentication system operated by us (Laravel Sanctum). We no longer use a third-party authentication provider such as Supabase.
- You may create an account with your email address and password directly in the app.
- You may also sign in with Google OAuth 2.0. Google authenticates your identity and shares limited profile information (such as name and email) with us so we can create or sign you into your Nuuralhudaa account.
- Google Sign-In requests only the email and profile scopes needed to complete sign-in.
- Your session is stored securely on our servers and on your device. We do not receive or store your Google password.
Microphone access
The app may request access to your microphone so you can create voice tickets and voice replies in the ticketing system. Microphone access is:
- Optional and used only for the ticketing feature.
- Requested through the device permission prompt before recording starts.
- Not used to record audio in the background or for any purpose other than the voice message you choose to submit.
If you deny microphone permission, you can still use the app and submit text-based tickets.
How is the data collected?
- You provide most of the data we collect when you register or sign in (email/password or Google OAuth 2.0), update your profile, or submit a support ticket.
- Voice recordings are collected only after you grant microphone permission and start a recording in the ticketing system.
- Some technical data is collected automatically when you open the app, including IP address and device information.
- Our company might also receive limited technical or analytics data from services we use to operate the app, such as Google Firebase (crash reporting, messaging) and Google advertising services. We no longer use Supabase for authentication or account storage.
How will we use your data?
- Create and manage your account, including Google OAuth sign-in.
- Process support tickets, including optional voice messages.
- Send service emails about account activity and app updates.
- Improve app performance, detect security issues, and deliver notifications.
How is the data stored?
We securely store your data on our own database and servers.
- We will keep your data and information for as long as you use our app. Once you stop using our app we will delete your data within 12 months, except where we are required to retain it by law.
- Anonymous or aggregated device information may be retained for analytics, including device model, OS version, language, and approximate location derived from IP address if provided.
Marketing
We will not send any marketing information through our app.
Data protection rights
- The right to access: you have the right to request copies of your personal data.
- The right to rectification: you have the right to request that we correct inaccurate information or complete incomplete information.
- The right to erasure: you have the right to request that we erase your personal data under certain conditions.
- The right to restrict processing: you have the right to request that we restrict processing of your personal data under certain conditions.
- The right to object to processing: you have the right to object to our processing of personal data under certain conditions.
- The right to data portability: you have the right to request that we transfer the data we have collected to another organization or directly to you under certain conditions.
If you have any request regarding this matter we have a month to answer you. To exercise any of these rights please contact us at radionuuralhudaa@gmail.com or submit a ticket at https://ask.nuuralhudaa.com/.
Privacy policies of other websites or third parties
Our app might contain links to other websites. This privacy policy applies only to our website, application, and services. If you click on another website you must read their privacy policy. We will not share untrusted links in our app.
Google Sign-In is subject to Google’s Privacy Policy.
Changes to our privacy policy
Our company keeps its privacy policy under regular review and places any updates on this page. This privacy policy was last updated on August 14, 2026.
Contacting us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please submit a ticket at https://ask.nuuralhudaa.com/ or email radionuuralhudaa@gmail.com.
Privacy policy under other regulations than GDPR
Our company is committed to protecting individual privacy and securing the personal information made available to us when you visit. This privacy policy describes what information is made available to our company and how that information is used and retained, including:
- Information we receive (when you provide it, visit our website, receive email, or sign in with Google OAuth 2.0)
- How this information is used
- Sharing of this information
- Data retention
- Third-party tools and sites
- Children, privacy, and security
If you have any question or suggestion for its improvement, please let us know at radionuuralhudaa@gmail.com or submit a ticket on https://ask.nuuralhudaa.com/.
Information you give us
You do not have to provide our company with any personal information or create a user account to access public content in the app. However, for some services we may need personal information from you such as:
- Account details (name, email address, father’s name, gender, country)
- Google account details if you choose Google Sign-In
- Support ticket text and optional voice recordings
- Photos or videos for surveys, quizzes, or your profile
When you open our application the following information is automatically received and stored by servers: IP address and device information.
How information is used
If you choose to provide us with information we may use that information to contact you, respond to your message, or provide information or services you requested. We use data you provide and automatically generated data for statistical analysis to assess what information is of interest to users and system performance. This allows us to make general improvements to our app. We may also use your information in order to detect, prevent, and respond to security issues and harmful activities on our website and/or application.
Link to external websites and third parties
Our app may link to other websites created and maintained by other private and/or public organizations and individuals. When you follow a link to an external site you are leaving our website and are subject to the external site’s privacy and security policies. Our company does not control or guarantee the accuracy, relevance, timeliness, or completeness of information contained on an external site.
Security
Our company takes reasonable precautions to protect our application and information. For example we restrict access to personally identifiable information to employees, contractors, and vendors subject to non-disclosure requirements. Our company also uses commonly used practices and technical controls to protect the information in our possession or control. These practices and controls include, but are not limited to, encrypting the transfer of personal information over the internet, using firewalls and intrusion detection systems, and maintaining strict technical controls and procedures to ensure data integrity. We periodically review our processes and systems to verify compliance with industry best practices and to ensure the highest level of security for our application.
Updates to this privacy policy
Our company will revise or update this policy from time to time. If we make significant changes to how we handle personal information we will post changes to the policy on our site and change the date at the end.
Last updated: August 14, 2026